Frequently asked questions regarding cancellations

 

What if I can’t use my tickets anymore?

Once tickets are confirmed they cannot be exchanged or refunded (unless of course the event/performance is cancelled by the production company). You can pass on tickets to a member of your family or friends.

 

Can I re-sell my tickets?

Our policy is we don’t take back tickets to re-sell, Please contact the Box Office on 07523 417926 if you can’t attend for any reason.

 

If I choose to be refunded for a cancelled performance, when can I expect to receive the refund? And how will I be refunded?

Refunds will normally be credited back within 10 working days unless advised otherwise at the time your refund is confirmed. We will always credit refunds back to the card that was used to make the booking.

 

If the advertised actors are unavailable for the performance, can I get a refund?

The cast may change without notice due to the unavoidable cause. This does not provide a valid reason for requesting a refund.

 

What if a performance is cancelled or a production is closing sooner than advertised?

If the performance you are attending is cancelled midway through the performance, you will generally receive details on the spot advising you of what happens next.

If your booked performance is cancelled or the production is closing early, we will notify you as soon as we receive an official notification from the producers. Generally, you will be offered either an alternative performance or a refund.